Dyna-Core Labs USA: Coporate Policys
TERMS OF SERVICE
This website is operated by DYNA-CORE LABS LLC. Throughout the content on the website, the terms “we”, “us” and “our” refers to DYNA-CORE LABS LLC (hereinafter referred to as "DYNA-CORE LABS"), its owners, investors, principles and/or agents. DYNA-CORE LABS offers this website, including all information, therein, tools and services available from this site to you, the user, conditioned upon acceptance of all terms, conditions, policies and notices stated herein.
By visiting the website and/or purchasing a product from DYNA-CORE LABS, you are requesting a “Service” and agree to be bound by the following terms and conditions (hereinafter referred to as “Terms of Service,“ and/or Terms”), including, but not limited to, additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content, and shall hereinafter collectively be referred to as "User" or "Users."
Please read these Terms of Service carefully before accessing or using the DYNA-CORE LABS website. By accessing or using any part of the website, you agree to be bound by the Terms of Service. If a User does not agree to the terms and conditions of this agreement in whole or in part, that User may not access the website or request DYNA-CORE LABS services. If the Terms of Service are considered an offer, acceptance is expressly limited by the Terms of Service.
DYNA-CORE LABS hereby reserves the right to add additional features or tools to the website, post updates to the website, and/or change and/or replace any part of the Terms of Service in its discretion, and at any time, and any such addition or change shall be implicitly incorporated into and subject to the Terms of Service, without providing notice to the User. A User of the website can review the most current version of the Terms of Service at any time on this page. It is the onus of the User to check this website page periodically for changes. The User's continued use of and/or access to the website following the posting of any changes constitutes acceptance of those changes.
DYNA-CORE LABS store is hosted on Shopify Inc. Shopify Inc. provides DYNA-CORE LABS with the online e-commerce platform that allows us to sell our products and services to Users.
SECTION 1 - ONLINE STORE TERMS
By agreeing to the Terms of Service, the User represents that he or she is are is legally the age of majority or greater in the User's state or province of residence, or that a User is legally the age of majority or greater in the User's state or province of residence, and has given his or her consent to allow his or her minor dependents access to, and permission to use the website.
A User may not use DYNA-CORE LABS products for any illegal or unauthorized purpose nor may a User, in the use of the Service, violate any laws in the User's jurisdiction (including but not limited to copyright laws).
A User must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of the User's ability to access the website and/or utilize DYNA-CORE LABS Services.
SECTION 2 - GENERAL CONDITIONS
DYNA-CORE LABS hereby reserves the right to refuse service to anyone for any reason at any time.
By agreeing to purchase of a product from DYNA-CORE LABS, and using an electronic form of payment of any kind for the same, a User hereby implicitly agrees and understands that the content of that electronic payment (not including credit card information), may be transferred un-encrypted and involve one of more of the following: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
Users of the website hereby agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on this website through which DYNA-CORE LABS services are provided, without express written permission by DYNA-CORE LABS.
The headings used throughout this agreement are included for the User's convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
DYNA-CORE LABS shall not be liable to any User for any information made available on its website is not accurate, complete or current. The material on this website is provided for general information the the User only and shall not be relied upon by the User or used by the User for the User's decision making without the User first consulting independent legal counsel, and/or advice from a medical professional. A User's reliance on the material found herein is at the User's own risk.
In the event that DYNA-CORE LABS posts information to its website which may contains historical information, it is provided for the User's reference only. Any historical information provided herein may not necessarily be current depending on when seen by the User.
DYNA-CORE LABS hereby reserves the right to modify the contents of its website at any time, and shall have no obligation to the User as to a timeframe when such updates to information will be made. By accessing this website, a User agrees that it is his or her responsibility to monitor any and all changes to the website, and if he or she is to rely upon the content provided to the User in the Terms of Service and/or the website, he or she must confirm the accuracy and timeliness of the contents herein before doing so.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for DYNA-CORE LABS products are subject to change without notice.
DYNA-CORE LABS hereby reserves the right to modify or discontinue the Service (or any part or content thereof) to any User without notice or explanation at any time.
DYNA-CORE LABS shall not be liable to a User, his or her beneficiaries, or to any third-party for any modification, price change, suspension or discontinuance of its Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall DYNA-CORE LABS LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless DYNA-CORE LABS LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforce-ability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 9330 W MCDOWELL RD, SUITE 1009 PHOENIX AZ 85037.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Tony@dynacorelabs.com
RETURN POLICY: See below
SECTION 21-Shipping Policy:
We do our best to ship all orders processed before Noon (MST) the same business day. Orders processed after Noon (MST) ship the following business day. We are closed on the weekends and all major American holidays.
In some cases, products are back ordered. When this happens, we update our website to reflect the estimated shipping date of these products.
We use UPS and USPS for best rate shipping, unless customer requests bulk shipping of items over 125 pounds. Items over 125 pounds in bulk fashion will ship Freight.
International Shipping see rates: See checkout for pricing
Customs Disclaimer for International Customers
Some countries impose restrictions or have banned the importation of certain supplements. Please research your country's rules and regulations for importation of this supplement. If this supplement is banned in your country, it will likely be returned, impounded, or destroyed, and you will not receive your package. You may even have to pay a fine for attempting to import a restricted good. If you order this product, you agree to not hold us responsible should you not receive your shipment, or should you suffer any financial losses as a result of your attempts to import this product. If you order internationally, and you do not receive this item, our responsibility to you will only extend so far as to demonstrate by USPS tracking (express shipments), or USPS customs declaration number (first class shipments) to prove the delivery of the package. We will only issue a refund of your purchase price for this product in the case that your package is returned to us. Returned international shipments can take 6-10 weeks. Shipping charges will not be refunded.
We do not ship to P.O. Boxes – please be sure to provide the actual street address for delivery - orders submitted with P.O. Box for shipping address will not be processed. Expedited shipping term only applies to order once it has been picked up by freight carrier & left our facilities. Contact us if any questions regarding shipping time frames.
REFUSED DELIVERY OR CANCELLED ORDERS AFTER ORDER HAS SHIPPED WILL INCUR ADDITIONAL SHIPPING/HANDLING/RESTOCKING FEES. CHANGES TO ORDER AFTER SUBMITTAL MAY INCUR ADDITIONAL HANDLING FEE.
We strongly believe in our products and want every customer to be satisfied. This is the reason for the Dyna-Core Labs Customer Quality Guarantee. Due to inevitable fraudulent activity, Dyna-Core Labs Supplements will only accept returns of merchandise purchased directly from our online Supplements store and in accordance with the following:
1. Shipping costs are non-refundable.
2. Refunds may take up to a week to process.
3. Dietary Supplements reimbursement requests will only be considered if the respective dietary supplements packaging is unopened and if the dietary supplement is in the original packaging.
4. Other Items – All other items must be unopened and in the original packaging to be considered for a refund.
5. To be considered for a refund, Dyna-Core Labs Supplements must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
6. Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise. Purchaser is responsible for procuring shipment and the merchandise arriving at any Dyna-Core Labs facility.
7. Apparel reimbursement requests will only be considered if item(s) is/are unworn, unwashed, and if all original tags and labels are attached to the item(s).
To be eligible for a return, please contact sales@DynaCorelabs.com to receive an RMA approval.
To complete your return, we require a receipt or proof of purchase.
Refunds: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days.
Late Refunds: (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items: (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will receive details about your return.
To return your product, you should mail your product to:
Dyna-Core Labs Return
9330 W MCDOWELL RD, SUITE 1009
PHOENIX, ARIZONA US 85037
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, it may take longer for your exchanged product to reach you.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Tony@dynacorelabs.com or mailing us at:
DYNA-CORE LABS LLC
9330 W Mcdowell Rd Suite 1009 Phoenix, AZ 85037
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at:
DYNA-CORE LABS LLC
[Re: Privacy Compliance Officer]
9330 W McDowell Rd suite 1009, Phoenix AZ 85037